At Sambhav Clinic, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, website, or use our services.
1. Introduction
At Sambhav Clinic, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or website, or use our services. By visiting our website, contacting us, or availing our services, you agree to the practices described here.
2. Information We Collect
We may collect the following information:
- Personal Information: name, contact number, email address, date of birth, address, medical history, and appointment details, including details you share when booking an appointment, filling a contact form, or registering for a camp.
- Health Records: information you provide related to your medical conditions or treatment, such as symptoms, reports, prescriptions, and treatment details shared with our doctors.
- Payment Details: if applicable, limited payment information for billing purposes.
- Website Information: IP address, browser type, device type, pages visited, and time spent on the site, collected automatically through cookies and analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Schedule and manage appointments
- Provide personalized healthcare services, consultation, treatment, and follow-up care
- Maintain accurate medical records
- Process payments and send invoices
- Respond to your inquiries or requests, including by phone, WhatsApp, SMS, or email
- Improve our services, website, and patient experience
- Comply with legal and regulatory obligations
4. Confidentiality of Health Records
Your medical information is treated as confidential. It is accessed only by our doctors and authorised clinic staff who need it to care for you. We do not sell, rent, or trade your personal or health information to anyone.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it with:
- Authorized medical staff and service providers who help us run our website, communication, or operations, and who are bound to keep it confidential
- Insurance providers (if applicable)
- Government authorities, courts, or other bodies, as required by law
- Any other party, with your consent
6. Patient Testimonials, Photos, and Videos
We publish patient stories, photos, or videos on our website and social media only with the patient’s clear consent. You may withdraw your consent at any time by contacting us, and we will remove the content from our channels within a reasonable time.
7. Cookies and Analytics
Our website uses cookies and similar tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, though some features may not work properly.
8. Data Security
We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, use, or disclosure. However, no method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Data Retention
We keep your records for as long as needed to provide care, meet legal and medical record-keeping requirements, and resolve disputes. After that, they are securely deleted or anonymised.
10. Your Rights
You have the right to:
- Access and correct your personal information
- Withdraw your consent at any time, including for communication and use of your testimonials
- Request deletion of your data, subject to applicable laws and medical record-keeping requirements
To make a request, contact us using the details in Section 13.
11. Free Cancer Camp Policy
Sambhav Clinic organises free cancer camps from time to time. The following terms apply to every free cancer camp:
- What is provided: The free camp offers only OPD consultation or 5 days of medicine. No other treatment, procedure, or service is included free of charge.
- Who is eligible: The free OPD and medicine are for new patients only.
- Not eligible: If your treatment is already ongoing with Sambhav Clinic, you are not eligible for the free cancer camp benefits.
- Information collected: Details you share during camp registration and consultation are handled according to this Privacy Policy.
- Further treatment after the camp, if advised by our doctors, is chargeable as per the clinic’s standard fees.
12. Refund Policy
- Opened medicine is not returned or refunded. Once a medicine pack has been opened, we cannot accept it back or issue a refund, for the safety and hygiene of all patients.
- Any other refund request will be reviewed by the clinic on a case-by-case basis. Please contact us with your bill details.
13. Contact Us
For any questions about this Privacy Policy, or to exercise your rights, please contact:
Sambhav Clinic
Block B, Dream City Gate No. 2, Near SP Farm, Kankad Khera, Meerut – Karnal Road, Meerut, Uttar Pradesh – 250001, India
Phone: +91 92594 20584, +91 63955 66700
Website: sambhavclinic.com
Hours: Mon–Fri 8:00 AM – 7:00 PM, Sat–Sun 8:00 AM – 5:00 PM
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Please review it periodically.
15. Disclaimer
The information on our website is for general awareness and does not replace a personal consultation with a qualified doctor. Treatment outcomes vary from person to person.
